Call us @
(800) 945-9315 and press Option 2 to reach a live person to
help you.
Note: You must have a valid
support contract to receive support for
e-manage. We may ask to connect to
your computer and possibly take over
operations in order to solve your
problem, answer your question, or simply
watch while you perform your normal
functions. Your call and screen
maybe recorded for training purposes
Often times we take note of how our
users navigate through e-manage version
6 in order to improve the experience of
the graphical interface.
The fastest way to get your problem
solved is to use the help request button
located in e-manage. We may or may
not answer your help request within
e-manage. It may be that we see
the issue and fix it without ever
contacting you directly.
Have a Suggestion?
We definitely want
to hear your suggestions, after all,
that is how e-manage was built.
For suggestions, please use the help
request button inside of the e-manage
version 6 application. your entry
is immediately transmitted to our
database for review.
Note: You will not necessarily get
a response back to your suggestion.
Each request is, however, carefully
examined. If your suggestion is
valid, it will be added to our queue for
implementation.
Want to Talk to Others using
e-manage version 6?
We built a community site for our users
to communicate their challenges,
successes, post help wanted ads to find
new employees that already use e-manage,
or look for answers to common questions.
Marketplace Software encourages our
users to communicate with each other and
to that end, we offer our customers
points for posts. The point awards
are as follows:
5 points -
Posting a valid answer to a valid
question
2.5 points - Posting a valid
questioneydxz
These points are redeemable towards
e-manage customizations as 1 dollar per
point.
This video
Details how to use the SQL Enterprise
Manager to Manually Re-Index your
e-manage Database when the re-index
button within e-manage is unavailable
watch a troubleshooting session with one
of our customers while we methodically
run through the different possibilities
until we find the solution (In this
case, the job was not booked in
e-manage, only booked jobs can be sent
to QuickBooks)
