Jeff
Kerber
Pool
Plastering,
Inc
10735
Kadota
Avenue
Montclair,
CA 91763
(909)
465-0677
Years
using
e-manage:
3
Growth:
100%
volume
and
sales, 5
salaried
positions
eliminated
Customer
Satisfaction
Letters
per day:
At least
5 per
day
visit
Jeff Kerber
web site
Jeff
Kerber
Pool
Plastering
is the
country's
largest
pool
remodeling
company,
remodeling
over
5,000
pools
every
year.
As you
will see
in this
section
of
videos,
the
management
and
staff
attribute
their
ability
to grow
from
2500
pools a
year to
5000 to
the
efficiencies
gained
by using
e-manage
to run
the
entire
office.
You will
also see
how the
company
grew by
100%
without
adding
additional
support
staff.
e-manage
gives
Jeff
Kerber
Pool
Plastering
the
ability
to have
their
customers
participate
in the
project
process
via the
e-manage
Web
Portal.
Customers
can opt
to sign
up for
web only
notifications
of
installation
and
payment
due
dates.
Notifications
of web
activity
are
delivered
to
e-mail
and cell
phones
as text
messages
nearly
automatically.
CFO's
Perspective
Click
the
thumbnail
below to
hear
from
Mark
Feldstein,
the CFO
of Jeff
Kerber
Pool
Plastering
Sales
Manager
Perspective
Click
the
thumbnail
below to
hear
from the
Sales
Manager
of Jeff
Kerber
Pool
Plastering,
Inc.
Project
Management
Perspective
Click
the
thumbnail
below to
see a
project
manager
using
e-manage
to
efficiently
process
and
schedule
projects.
Order
Entry
Perspective
Click
the
thumbnail
below to
see how
easily
Jeff
Kerber
manages
salespeople's
orders
and
distributes
leads.
Customer
Service
Perspective
Click
the
thumbnail
below to
see how
anyone
taking a
call
from a
customer
can
quickly
and
easily
access
the
information
necessary
to help
them on
the
spot.
Accounts
Receivable
Perspective
Click
the
thumbnail
below to
see how
easily
jobs are
invoiced
and/or
payments
are
received
and if
you use
QuickBooks
2003,
2004,
2005,
2006 or
2007 any
US
versions,
customers,
invoices
and
payments
can be
easily
pushed
over
without
any
double
entry.
Accounts
Payable/Purchasing
Perspective
Click
the
thumbnail
below to
see how
purchasing
departments
can use
e-manage
to
generate
purchase
orders
automatically
from the
estimate
/ BOM,
enter
vendor
invoices
into
e-manage
and if
you use
QuickBooks
2003,
2004,
2005,
2006 or
2007 any
US
versions,
Vendors
and
their
invoices
can be
easily
pushed
over
without
any
double
entry.
e-manage
Barcode
ID Time
Clock
Click
the
thumbnail
below to
see how
our
e-manage
barcode
reader
time
clock
can
compile
your
employees
time and
export
directly
in ADP
or
PayChex
formats
for
automated,
error
free
time
tracking.
e-manage
Automated
Installer
Payroll
Click
the
thumbnail
below to
see how
e-manage
barcode
payroll
can
reduce
your
payroll
processing
staffing
needs
Automated
Sales
Commissions
Click
the
thumbnail
below to
see how
e-manage
can
figure
your
sales
commissions
automatically
based on
sale
price or
profitability
of jobs
and
reduce
your
commission
payable
staffing
needs.
|
Jeff Kerber Pool Plastering, Inc. uses
the e-manage customer web portal to
reduce their customer service calls by
30% and increases customer satisfaction
overall by more than 100%.
The e-manage web
portal allows customers to communicate
with your company via the internet with
the same accountability and transparency
as the e-manage Windows Client, and
holds your customers accountable for
reading the responses to their
correspondence.
When a customer sends
a note to a department, it is delivered
with a pop-up notification within
e-manage. Your Customer Service
Agent can answer back with an e-manage
note which notifies the customer via
e-mail and / or Text Message to their
Mobile Phone. Once logged into the
web portal, the customer must
acknowledge all notes sent to them
before continuing into the main web
page.
Jeff Kerber uses
their web portal to reduce the number of
customer calls by 30% and increase
customer satisfaction levels.
VIEW THE
JEFF
KERBER
WEB
PORTAL
VIDEO
HERE
Jeff Kerber's Customer Comments
-
“By signing in to Jeff Kerber’s web
portal on his website, I can monitor
my job from start to finish.
This was incredible. I’ve
worked with many contractors before
and this is the first time I felt
that I really could track what was
going on.”
Mike J., Chino
-
“I didn’t even have to wait for a
phone call from customer service
each night to let me know if the
crews were coming. Their
system alerted me with a text to my
cell phone and a personal e-mail.
This was great because I travel
constantly and I never had to worry
about being notified.”
Miriam B, Palm Springs
-
“I’ve never worked with a more
efficient operation. They
always seem to have all the
information at their fingertips.
I asked my Customer Service Rep how
they tracked my job and she told me
a special software package called
e-Manage. I really need to
look at that for my company.
Thank for everything – the pool
looks terrific!”
Eddie Y., Fontana
Jeff Kerber Employee Comments
-
“e-manage allows me to monitor the
entire staff’s performance from my
desktop. I have never seen a
software package this powerful.
E-Manage redefines the term
“accountability”.”
Kim S., Office Manager
-
“With e-manage, I no longer have to
do any double-entry between my lead
management, project management and
accounting package. Everything
is seamless and integrated.
Saves thousands of man hours and
adds directly to my bottom line.”
Mark F., CFO
-
“Job Costing has never been so easy.
If anyone has done job costing, they
know that it usually is a full-time
job. Some companies need an
entire department just to keep up.
I can perform all job costing in
addition to my duties in Accounts
Payables without any extra steps.
This is what I call managing our
costs rather than being managed by
accounting needs.”
Sandra U., Accounts Payable
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